Trolls dominate for many reasons — economics, technology, our predilection for sordid entertainment. But they’ve chilled online discourse and damaged civil exchanges, even making some publishers reluctant to take full advantage of the potential of the Internet. Are we ready for v2.0 of commenting?
Product development has surged back into the fore, in both incremental and paradigm-shifting ways. Yet, some cultures still struggle with it, and the need for the right teams and approaches — especially marketing and sales — remains high.