Lettie Y. Conrad, Ph.D., is an independent researcher and consultant, leveraging a variety of methods to drive human-centric product strategy and evidence-based decisions. Lettie currently serves as Product Experience Architect for LibLynx as well as a part-time lecturer for San Jose State’s School of Information. Lettie is Deputy Editor for The Scholarly Kitchen and an active volunteer with the Society for Scholarly Publishing and the Association for Information Science and Technology. Read more about Lettie on LinkedIn, ORCID, and Bluesky.