Users need training in the complexities of online search. A new book by Daniel Russell from MIT Press offers solid instruction in how to think about the search process.
Jill O’Neill is the Educational Programs Manager for the National Information Standards Organization (NISO). She has been an active member of the information community for thirty years, most recently managing the professional development programs for NFAIS (National Federation of Advanced Information Services). Her publishing expertise was gained working for such prominent content providers as Elsevier, Thomson Scientific (now ThomsonReuters), and John Wiley & Sons. Jill continues to write for a diverse set of publications, including Information Today and the Scholarly Kitchen blog.