Guest Post — There’s an Elephant in the Room, but Not in Your Usage Reports
Today’s guest bloggers spotlight a gap in traditional usage reporting, third-party AI usage, and recommend steps needed to recover missing usage data.
Chris Bendall (PhD) is a strategy and corporate development leader at Research Solutions, Inc. (Article Galaxy, Scite.ai), where he designs and scales business models that enable compliant access to scholarly content — including TDM and AI use cases — while aligning stakeholder needs across customers and publishers. Previously, Chris spent 16 years at Springer/Springer Nature in editorial, product, and business development roles. He actively contributes to industry collaboration on AI and publishing through associations, including SSP and ISMPP.
Today’s guest bloggers spotlight a gap in traditional usage reporting, third-party AI usage, and recommend steps needed to recover missing usage data.