A panel at the Charleston conference featured three CEOs of start-ups, who shared their experiences in creating and running a completely new organization. All of these companies are computationally sophisticated, so advanced technologically that it is hard to image established companies taking on their challenges. Another common theme is the importance of hiring and retaining the very best people, a matter in which start-up CEOs tend to be obsessive.
Academics’ expectations for user experience are set not by reference to improvements relative to the past but increasingly in comparison with their experiences on consumer internet services and mobile devices. The best solution for research, teaching, and learning would be a single account for each user, controlled by that individual, and accepted portably across services and platforms.