Functional silos lead to customer data silos. Can you get a full view of customer engagement without re-architecting your whole organization?
Laura Harvey is Chief Customer Officer at Ex Ordo, working across all customer facing aspects of Ex Ordo’s scholarly event solutions and services. Laura joined Ex Ordo from Clarivate where she led the publishing workflow services team. She has over 10 years of experience within the scholarly publishing industry, starting her career with editorial roles at Future Science Group and the British Institute of Radiology. In 2016 she joined Publons as part of the original team which took the start up through acquisition by Clarivate to scale-up and beyond.