A few weeks back we posted a video of Ikea’s new breakthrough in reading technology, the “bookbook”. One of our commenters (along with Daring Fireball’s John Gruber) pointed out the connection to this now classic Norwegian comedy sketch, showing that every new technology has support problems with early adopters.
2 Thoughts on "Coping With New Technology: Medieval Help Desk"
Fantastic stuff David. These helpdesk problems are still going on – https://www.youtube.com/watch?v=kAG39jKi0lI (Orange is a UK cell phone provider, by the way)
Pity about the spelling errors in English…