Iterative Development, User-centered Design, and the Fear of Getting it Wrong in Publishing
User-centered design provides a model for improving services, but is the history of print holding publishers back?
Publishers Still Don’t Prioritize Researchers
The digital services provided by scholarly publishers and academic libraries still do not meet researchers’ needs. Roger Schonfeld notes that doing so would require far more profound change, not just at the level of user experience but in terms of rethinking existing businesses and organizational models.
The Latest in Search: Do New Discovery Solutions Improve Search as well as Retrieval?
We have seen a surge in scientifically minded search engines and browser extensions that aim to supercharge content discovery — have they cracked the code in mainstream search and retrieval of scholarly literature?
Selling to Libraries vs. Selling to Users
On an academic campus, the consumer of licensed scholarly information products is usually not the buyer and does not make purchasing decisions. If your sales reps aren’t careful about respecting that distinction, they can get themselves into hot water fast.