User-centered design provides a model for improving services, but is the history of print holding publishers back?
The digital services provided by scholarly publishers and academic libraries still do not meet researchers’ needs. Roger Schonfeld notes that doing so would require far more profound change, not just at the level of user experience but in terms of rethinking existing businesses and organizational models.
We have seen a surge in scientifically minded search engines and browser extensions that aim to supercharge content discovery — have they cracked the code in mainstream search and retrieval of scholarly literature?
On an academic campus, the consumer of licensed scholarly information products is usually not the buyer and does not make purchasing decisions. If your sales reps aren’t careful about respecting that distinction, they can get themselves into hot water fast.