Content providers operate in the systems ecosystem of the licensing academic library, but they have been challenged to integrate their offerings as seamlessly into this ecosystem as would benefit researchers. To adapt, publishers need to examine not only the usability of their own platforms and how they can continue to be improved, but also how they are in practice used in scholarly research alongside other content platforms and intermediary services. As distance learning continues its inexorable growth and research practices continue to anticipate always-connected devices, it is becoming more urgent for libraries, content providers, and other intermediaries to work together to address these problems.