Immediately following Adam Bly’s keynote, Joy Moore, also from Seed Media Group, moderated the panel, “Publishing for the Google Generation.” The speakers included Vikram Savkar (Nature), RichPirozzi (Wiley Higher Education), and Ryan Jones (Pubget). While all of the speakers were excellent, I’m going to focus on Vikram Savkar.
Vikram acknowledged that to some degree we’re all the Google generation. Our habits and expectations concerning information have changed and continue to change as a result of Google, YouTube, Twitter, and other applications that teach us to interact with information differently than we have in the past.
However, he specifically defined the Google Generation as people under 25 who have grown up shaped by search, crowd-sourced content (like Wikipedia), and free information. His premise was that these people have a radically different way of viewing information.
The Google generation expects:
- Parallel versus structured access to information (information should be one step away and not require structured navigation)
- Punchy rather than sustained information (if content doesn’t grab them in seconds, they move on)
- Convenience (with crowd-sourced content, like Wikipedia, information about anything is available at some depth)
- Information to be free (they see open access as their birth right)
In my opinion, regardless of “generation,” these attributes are already virtually universal customer expectations – or they are quickly becoming universal expectations.
While this might seem like splitting a hair, it isn’t. If there is a generation “coming” that does not represent the current client population today, we would be wise to meter the release of products and features that cater to them. That would allow us to preserve revenue as this transition in our client base takes place.
Conversely, if this change in our customer base has already occurred, and we don’t have the products or services that meet or exceed these expectations, we’d better move a lot faster.
I’m sure that there are cognitive differences in those that have grown up as part of the Google generation. However, I have yet to hear one attribute ascribed to them that doesn’t seem to be something taking root in the population over all.