Connecting to End-Users

Digital media enables us to collect a huge amount of end-user data, far more than we could gather for print publishing. This presentation summarizes the way that data can be used to foster growth and concludes that end-user data is likely to require the creation of a new class of products.

Thinking Through the Lit Review: Part 1: The Quest for Comprehensiveness

I have been tracking one kind of discovery – what I will call the quest for comprehensiveness – that is widespread among researchers but seems comparatively quiescent in professional discussion about supporting researcher needs. Would it be possible, I wonder, to develop a discovery tool that is designed not to find you the best items but rather to provide some assurance that you hadn’t missed something?