The ALA recently posted a video of a session entitled, “Speaking Technically,” a session with representatives talking about the future of reference databases.

I didn’t attend the full session, and only have the video to go by, but what is striking to me about the video is how quickly a session like this becomes about the people — the users, the patrons, the library visitors.

This makes perfect sense in the Web 2.0 world, where the two — technology and users — meet to create relationships, content, and connections.

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